Responding to Global Service Outages with Aruba UXI

Aruba UXI (User eXperience Insight) performs application and network testing across sensors and agents globally. Through continuous testing and monitoring, UXI can benchmark and proactively detect issues before they impact users.

Additionally, it ensures that the application service operates normally when it comes back online.

The primary goal of UXI testing methodology is to provide customers with detailed information about the exact scope and area of impact caused by an issue without loading agents or requiring manual intervention.
In other words, it's like revealing that the issue isn't due to infrastructure issues like LAN/WLAN or WAN, but rather to a backend application problem. Because customers can immediately see this information, they can take proactive measures to minimize the impact before end users are affected.

In October 2022, many IT services experienced outages globally, which were detected by UXI solutions.

Salesforce service outage on October 29th

On October 29, 2022, at approximately 6:00 PM Central Standard Time (October 30, 2022, at approximately 00:30 UTC), UXI detected a Salesforce service outage. We observed a significant increase in latency, packet loss, and jitter values for Salesforce services, and UXI observed HTTP timeouts, clearly indicating the service was experiencing difficulties.

The service outage was resolved around 11:30 PM Central Standard Time, but was observed again the following day (October 30) between 6 PM and 11 PM.

GitHub service outage on October 18, 2022

Aruba UXI confirmed that GitHub experienced an outage on October 18th from 3:53 PM to 4:16 PM (9:53 AM to 10:16 PM Central Time). Multiple "HTTP/HTTPS Timeout" messages were seen for github.com, indicating an issue with GitHub's backend services, but no network issues.

This service outage is https://www.githubstatus.com/historyYou can check it at .

This proactive analysis allowed the IT team to ensure GitHub wasn't causing network issues and to respond quickly to complaints submitted to the help desk.

Google Drive service outage on October 15, 2022

On October 15th at 4:00 PM UTC, a Google Drive service issue occurred. Several HTTP/HTTPS Timeout messages were being displayed to Google Drive, preventing users from uploading or downloading files.

The IT departments using Aruba UXI relayed this message within the company, which immediately shared this information internally and guided employees to share files via email until Google Drive service was restored to normal.

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Aruba UXI isn't just a solution for monitoring network infrastructure. It's a solution that intuitively identifies issues in any application or service level from the user's perspective and provides insight into the root cause.

There are many website services that can show service outages or application status in this way.
However, Aruba UXI provides a more intuitive and clear view than other services, helping IT teams quickly identify the root cause of these service outages.

During the recent Microsoft Teams/O365 outage, many companies attributed issues with sending and receiving emails or Teams video conferencing/calling to network or firewall issues, but customers using Aruba UXI were able to immediately identify the issue as a Microsoft service outage.

With Aruba UXI, your IT department can save time and money by eliminating unnecessary waste and focusing on priority issues, ensuring your business always runs at peak efficiency.

For more information, please visit the Aruba website. [Shortcut]