The Rise of ITIL 5: How Is ITSM Evolving?
On February 12, 2026, ITIL 5 (ITIL Version 5), which the global IT industry has been waiting for, was officially released. Arriving approximately seven years after ITIL 4 in 2019, this new standard presents us with new challenges regarding 'AI-Native' and 'Experience'. Compared to the existing ITIL 4, there are the following major differences. Category ITIL 4 ITIL…